Introduction and Acceptance of the Terms and Conditions of Sale
The Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Radio Ibo’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Radio Ibo SA. Both parties accept these Conditions of Sale unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your donation, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Radio Ibo as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
Radio Ibo is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Radio Ibo takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
We will always endeavour to fulfill your donation once completed and paid for. If a product should become unavailable after your donation has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your donation includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the donation. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Radio Ibo currently offers several ways to pay for your donation : credit cards, debit cards, Paypal and bank transfers. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Radio Ibo is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your donation. With the exception of Paypal, you do not need to hold an account with these Merchants to use these methods of payments. Please refer to debit and credit card issuer, Paypal as well as your local bank for full terms and conditions of use.
Your donation will be delivered to the address you indicated when your donation was placed. The products bought on Radio Ibo will be delivered to one address in mainland Republic of Haiti.
Radio Ibo does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
Radio Ibo allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your donation is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the donation.
– If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
Privacy and Protection of Personal Data
The details you give us are essential for the processing and delivery of your donations, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your donation. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Radio Ibo to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
All the content on Radio Ibo website (illustrations, texts, names, brand names, images and videos) is the property of Radio Ibo. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Radio Ibo. All information, content and files is protected by International law concerning intellectual ownership and copyright. Radio Ibo cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.
Radio Ibo will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of Radio Ibo to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Radio Ibo, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by Radio Ibo customers are screened and moderated by Radio Ibo. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Radio Ibo reserves the right to refuse or modify it.